AI retail technology is not a kiosk in the corner of the food court. Mohit Rajhans says it is the entire operating system of the store you are standing in.

Something trends on a meme on Saturday and retailers can have it in stores by Monday. Employees inside stores are working with gamified systems that turn hot-commodity restocking into a competitive exercise. The front of the store can be reprogrammed to reflect what was trending 48 hours ago. All of this runs on the data that shoppers have been leaving behind through their phones, their loyalty apps, and their Bluetooth signals.

Mohit Rajhans says the loyalty program is where most people misunderstand the exchange. The points are a marker of your relationship with the retailer, not a gift. That data flows to third parties. It can be breached. Dynamic pricing, where the same item costs different amounts at different locations in real time, is the direction Mohit Rajhans says Canadian retail is already heading.

Topics: AI retail technology, shopping mall data, loyalty points exchange, Bluetooth tracking malls, dynamic pricing Canada

GUEST: Mohit Rajhans | http://thinkstart.ca

Originally aired on2026-05-08