What does “good customer service” really mean? Shane Hewitt sits down with customer service expert Marc Gordon to unpack the nuances of how businesses succeed—or fail—in meeting customer expectations. They explore how past experiences shape perceptions, why consistency builds trust,…
Movies, music, and even TV shows don’t just entertain—they change how we travel. Shane Hewitt talks with film critic Richard Crouse about the influence of pop culture on tourism, from “The Girl from Ipanema” drawing fans to Brazil to “Yellowstone”…
What made 1993 such a turning point in culture? Shane Hewitt and Ed Conroy from Retro Ontario revisit the year that gave us Snoop Dogg’s first album, the debut of The X-Files, and the inauguration of Bill Clinton. They explore…
Shane rewinds to 1993 for a Throwback Thursday filled with seismic moments in Canadian politics, sports, and technology. Canada’s first female Prime Minister, Kim Campbell, had just taken office before a historic election shifted the political landscape. The Somalia Affair…
When Cracker Barrel updated its logo, the internet noticed—and not in a good way. Shane and Ryan dive into why some redesigns feel like bold refreshes while others look like unfinished drafts. Along the way, they unpack whether logo changes…
Taylor Swift’s decision to release her new album on cassette sparks a bigger conversation: why do physical formats still matter in the digital age? Music commentator Eric Alper joins Shane to break down the numbers behind cassette sales, the enduring…
Shane tried to take the Nightshift outdoors with a hammock-side broadcast on a gorgeous Ottawa evening. For Throwback Thursday, Ryan joins the conversation as they sift through clues that spark big memories: the Blue Jays in ’91, Saturn in ’92,…
Shane Hewitt sits down with Tony Chapman to explore what it takes to reinvent yourself when life shifts direction. From professional athletes facing retirement to anyone navigating career or personal change, Tony shares lessons from his podcast Chatter That Matters…
Flight attendants aren’t just there to serve drinks—they’re the first line of safety in the sky. Shane Hewitt sits down with “Aussie Jess,” Jessica Valiant, to unpack the realities of life as a flight attendant and why the role is…
Language is more than words—it’s culture, land, and identity. Shane Hewitt sits down with Dr. Lorna Williams to explore the global movement to revitalize Indigenous languages and the essential role they play in community and connection. From the impact of…
From smartphones to science fiction made real, Shane Hewitt and tech expert Kris Abel break down the latest in technology. Health Canada has just approved Google Pixel phones to use their built-in temperature sensor for personal health checks, making forehead…
What happens when your favorite treat disappears from the menu? Ryan O’Donnell joins Shane Hewitt to share the heartfelt (and hilarious) letter he wrote to Starbucks after the loss of his beloved Vanilla Bean Scone—and then compares it to a…
As Parliament resumes, the political landscape is shifting. Shane Hewitt welcomes Rob Breakenridge to unpack what lies ahead for Pierre Poilievre, Justin Trudeau, and a sidelined NDP. Rob argues that Mark Carney is not Justin Trudeau and cautions that Poilievre…
Is the age of free speech online coming to an end? Shane Hewitt talks with Greg Fish, author of The Cyberpunk Survival Guide, about the growing wave of government-led web censorship in the name of “safety.” They explore why governments…
What language would you love to learn? Shane Hewitt welcomes Ryan O’Donnell, Noah Scanga, and Tony Tedesco for a lighthearted conversation about the challenges—and fun—of picking up new languages. From Noah’s interest in learning computer code, to Ryan’s goal of…
