Above and beyond customer service has gotten so rare that when it happens, people put it on the internet and send a stranger a hundred thousand dollars. A pizza delivery driver. A missing Diet Coke. Twenty-six days to retirement. That’s…
Customer service above and beyond has a hundred-thousand-dollar price tag on it tonight, and so does crossing a conservative floor to the Liberals. Both decisions landed this week. Neither one is easy to explain. The Hundred Thousand Dollar Diet Coke…
Gas prices dropping thirteen cents a liter in one day is news. Diesel falling twenty-eight cents a liter is something Dan McTeague says he has genuinely never seen before. Friday is the day to fill up. The reason it’s happening…
Customer service at a small business hits different when the number on the bottle goes straight to the guy who makes the product. No hold music. No chatbot. No ticket number. Just a person who picks up and knows the…
Space inspiration and doom scrolling are fighting for the same fifteen seconds of attention. One of them is winning right now, and it isn’t the rocket. Tony Chapman noticed that and decided it was worth his time to do something…
Artemis mission engineers call the moon a stepping stone. Not a destination. A rehearsal for Mars, for Titan, for whatever comes after that. The question was never why go back. The question was always what you miss if you don’t.…
Corporate jargon sounds like communication. Researchers built a test to find out if it actually is. Real mission statements went up against randomly generated business nonsense, assembled specifically to mean nothing, and participants had to rate the earnestness of each.…
Conspiracy theories don’t start with a villain. They start with a feeling, the specific uncomfortable feeling that somebody must be in charge of how bad this all looks, because the alternative is that nobody is. Lee Kuhnle has spent over…
Good News Tuesday Trump Iran ceasefire landed about twenty minutes before showtime. Trump agrees to suspend the bombing of Iran for two weeks, pending the opening of the Strait of Hormuz. Earlier in the day he said a civilization would…
Trump Iran ceasefire analysis from Matt Gurney starts with a question he has been sitting with all week: would everyone be better off spending less time being shocked by Trump and more time understanding that the Iranians have been watching…
Artemis 2 photos are coming back from around the moon and Dr. Sarah Rugheimer says go find the CNN gallery of thirty of them right now. She has been watching from Edinburgh. She studies this for a living. She still…
Good News Tuesday dog vet Easter story: Cora the golden retriever kept the household up all night on Good Friday, panting and licking her lips and refusing to settle. By five in the morning, Ryan O’Donnell and his fiancée were…
Air Miles Blue Rewards transition has a date and most people have not fully processed it yet. May 31st is the last day the program runs as Air Miles. June 1st it becomes Blue Rewards. Customer service shuts down for…
Buying a house after divorce started with losing everything twice. Once in the divorce. Once in the spending that followed because grief and recklessness often travel together and nobody warns you about that part. The matrimonial home sold in 2011.…
Air Canada pilots names have been missing from the story that replaced them. Captain Antoine Forrest and First Officer Mackenzie Gunther were two young pilots chasing their careers and living their dream. The conversation that followed their deaths became about…
