NEW – The Magic of Consistency in Customer Experience

What does “good customer service” really mean? Shane Hewitt sits down with customer service expert Marc Gordon to unpack the nuances of how businesses succeed—or fail—in meeting customer expectations. They explore how past experiences shape perceptions, why consistency builds trust, and how authenticity matters more than polish. From communication to marketing promises, Marc explains why…

ICYMI – Saskatchewan Tourism & Ethan Coen’s Honey Don’t: Souvenirs, Film Noir, and the Stories Behind the Drinks

Movies, music, and even TV shows don’t just entertain—they change how we travel. Shane Hewitt talks with film critic Richard Crouse about the influence of pop culture on tourism, from “The Girl from Ipanema” drawing fans to Brazil to “Yellowstone” fueling trips to Montana. Richard also shares stories from his personal memorabilia collection, including a…

NEW – Music Collectibles – Taylor Swift Is Releasing Her Album on Cassette

Taylor Swift’s decision to release her new album on cassette sparks a bigger conversation: why do physical formats still matter in the digital age? Music commentator Eric Alper joins Shane to break down the numbers behind cassette sales, the enduring draw of vinyl, and how collectibles—from posters and bobbleheads to mixtapes—carry meaning beyond music itself.…

Lessons in Reinvention, Legacy, and the Power of Mentorship

Shane Hewitt sits down with Tony Chapman to explore what it takes to reinvent yourself when life shifts direction. From professional athletes facing retirement to anyone navigating career or personal change, Tony shares lessons from his podcast Chatter That Matters and the story of Jason Demers, a former NHL player redefining his next chapter. Together…

NEW – Behind the Scenes of Life at 35,000 Feet: Safety First, Service Second

Flight attendants aren’t just there to serve drinks—they’re the first line of safety in the sky. Shane Hewitt sits down with “Aussie Jess,” Jessica Valiant, to unpack the realities of life as a flight attendant and why the role is so often misunderstood. From the grueling training process to the challenges of fair compensation, Jess…